Welcome to our Terms & Conditions, which govern your use of our e-commerce flower delivery service in Earlsfield. By placing an order via our website, you agree to comply with the following terms, which are intended to be fair and transparent. These Terms & Conditions apply to all customers in Earlsfield and the surrounding areas who wish to use our online flower delivery service. Please read them carefully before placing an order.
In these Terms & Conditions, "we," "us," and "our" refer to the e-commerce flower delivery service operating in Earlsfield. "You" and "your" refer to customers making purchases through our platform. "Website" means our online e-commerce portal for flower delivery. "Products" refer to the floral gifts, bouquets, and related items available to order through our service.
Our website provides a convenient platform for ordering flowers throughout Earlsfield and adjacent areas. Please ensure you follow the order process in full to avoid delays or misunderstandings.
Browse and select from our range of available flower bouquets, arrangements, and related gifts. Each product page presents details including description, price, availability, and any customised options where applicable.
Once you have selected your products, add them to your basket. When you are satisfied with your choices, proceed to checkout to complete the transaction. During this process, you will be prompted to provide relevant information to facilitate correct and timely delivery (e.g., recipient's address in Earlsfield or nearby areas, delivery date, and any special instructions).
Upon successful payment, you will receive an order confirmation on-screen and via the contact details you have provided. This confirmation confirms our acceptance of your order and outlines essential details. If any discrepancies arise, please notify us as soon as possible.
Our online flower delivery Earlsfield service operates across the district and nearby neighbourhoods. We aim to deliver on your requested date, but occasionally factors such as traffic, weather, or stock availability may cause delays. In the event of an unavoidable delay, we will contact you with updated information. All deliveries are made to the address specified at checkout; please ensure this is accurate as we cannot take liability for delivery errors due to incorrect information supplied by you.
Due to seasonal and local availability of certain flowers, it may occasionally be necessary to substitute items. We will ensure any substitutions are of equal or greater value and retain the overall style of your chosen bouquet or arrangement. If a significant substitution is required, we will attempt to contact you to discuss alternative options.
All prices on our website are displayed in GBP (£) and include applicable VAT unless stated otherwise. Prices for delivery services are shown separately at the checkout stage, if applicable.
We accept the following methods of payment: debit card, credit card, and other secure payment options as indicated at checkout. Payment is processed at the time the order is placed; orders will not be dispatched until successful payment has been received.
Our website uses secure encryption technology to protect your payment details throughout the transaction process. For your protection and ours, we may carry out additional checks or request further information before confirming your order. In the event of payment fraud, suspected unauthorised use, or other security concerns, we reserve the right to cancel orders without liability.
We aim to process and dispatch flower delivery orders in Earlsfield promptly, but understand that changes may occasionally be necessary. The following policy outlines your rights regarding order cancellations and amendments.
If you wish to cancel your order, you must notify us as soon as possible, and no later than 24 hours before the scheduled delivery date. Orders cancelled within this window will receive a full refund. Orders that have already been prepared or are out for delivery may not be eligible for cancellation due to the perishable nature of fresh flowers. For orders placed for same-day delivery, cancellation may not be possible once the order has been accepted and payment processed.
If you need to amend recipient details, delivery address within Earlsfield, or personal messages, please contact us promptly. We will do our best to accommodate any changes, provided they are requested in sufficient time before the order’s preparation or dispatch. Amendments after dispatch may not be possible, and we cannot be liable for incorrect delivery due to late corrections provided by you.
Where a cancellation is successful and within the permitted timeframe, refunds will be processed via the original payment method. Please allow up to 7 working days for funds to appear in your account; the exact time varies depending on your card issuer.
Due to the perishable nature of flowers, returns are generally not accepted unless the products are damaged or incorrect. Should your order arrive in unsatisfactory condition or differ substantially from what was ordered, please notify us within 24 hours of receipt. You may be asked to provide photographic evidence to help us resolve the issue efficiently.
Where you are entitled to a refund or replacement, we will arrange to collect the original product where feasible and deliver a replacement or issue a refund, as appropriate. This does not affect your statutory rights under UK consumer law.
We strive for a positive experience with every flower delivery in Earlsfield. If you are dissatisfied with our service, please contact us with details of your complaint. We aim to respond within 48 hours and to resolve any reasonable complaint promptly and fairly.
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.
We take great care to ensure that flowers are prepared, packaged, and delivered in accordance with industry standards. However, we cannot accept liability for indirect, incidental, or consequential losses that may result from the use of our products, except as provided for under UK consumer law. Slight variations in flower colour, shape, or arrangement may occur due to natural differences; such minor variations do not constitute grounds for compensation or refund.
We are not liable for any failure to perform, or delay in performance of, our obligations under these Terms that is caused by events outside our reasonable control. This may include (but is not limited to) weather conditions, traffic delays, strikes, lockouts, acts of God, or other unforeseen matters. In such events, we will contact you to inform you of the delay, and our obligations will be suspended for the duration of the event.
By ordering from our online flower delivery Earlsfield service, you confirm that:
All content on our website, including images, product listings, descriptions, and graphics, remains our property or the property of our licensors. You may not reproduce, copy, or use our content for commercial purposes without our express written consent.
These Terms and Conditions, and any disputes or claims arising out of or in connection with them or their subject matter, are governed by the laws of England and Wales. By using our flower delivery Earlsfield service, you agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim that arises.
We reserve the right to update or amend these Terms & Conditions periodically, and any changes will be published on our website. It is your responsibility to check the Terms before placing an order. If any part of these Terms is found to be invalid or unenforceable, the remainder will continue in full force and effect.
These Terms & Conditions apply to all customers using our online flower delivery service in Earlsfield and the surrounding areas, including but not limited to Southfields, Wandsworth, Tooting, and neighbouring localities.
If you need assistance or have questions about these Terms & Conditions, our customer service team is here to help. Please use the contact form provided on our website for support or further information.
Thank you for choosing our online flower delivery Earlsfield service. We value your custom and look forward to delighting you with beautiful flowers and exceptional service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Earlsfield, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Earlsfield.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
